techdepartmentv2



Sean Moore

Director of Educational Technology and Information Systems
Phone: 307-755-5596


Ashlee Byrd
Administrative Assistant
Technology and Communications
Phone: 307-755-5596

Technology Department Mission
Support and empower the educational community with technological solutions that allow members to succeed and enhance teaching and learning.

Technology Department Vision
Expand educational potential by providing the necessary tools and opportunities for students and educators to be successful now and in the future.


New

The Technology Department has launched a new Virtual Helpdesk offering ACSD#1 faculty and staff an in-person experience. Staring Monday, the 24th of August, Technology will provide two blocks of time where users can connect with a live technician.
Office Hours & How to Connect
  • 7:30am-9:00am and 11:00am-1:30pm Monday through Friday.
  • By Virtual Helpdesk Webpage: https://www.acsd1.org/acsd/acsd1-technology-help/
    • Please retrieve the passcode from your email.
  • By Employee Resources Page
    • Located at the bottom of the page
    • Please retrieve the passcode from your email.
  • By ClassLink
    • Log into ClassLink and navigate to the "District Resources" folder
    • Choose the Technology Help icon
      • Please retrieve the passcode from your email.
Help Tickets
This year Technology has teamed up with M & O to combine resources and streamline user requests. The two departments now share the ML WorkOrders ticketing system. One system to submit either a Maintenance ticket or a Technology ticket. 
How to Submit a Help Ticket
  • By ClassLink
    • Log into ClassLink and navigate to the "District Resources" folder
    • Choose ML WorkOrders
    • In the upper right portion of the page Choose the green New Request button.
    • Choose either Maintenance or Technology
  • Technology Homepage (The page you are on now)
    • Choose the blue button "Submit a Technology Helpdesk Request"
  • Employee Resources Page
    • Choose the icon that has a hammer and wrench with the titled Maintenance WorkOrders
    • In the upper right portion of the page Choose the green New Request button.
    • Choose either Maintenance or Technology
Phone Support
  • 307-755-5596
  • Monday-Friday
  • 8:00am-4:00pm

 


Technology Support Professionals

gary-derbish
Gary Derbish
Systems Administrator

cheryl-johnson
Cheryl Johnson
Data Support Specialist

sean-fimmel
Sean Fimmel
Senior Technician

tom-slider
Thomas Slider
Senior Technician

kort-kinney
Kort Kinney
Network Systems Administrator

cheryl-baker
Cheryl Baker
Data Support Specialist

robert-mitchell
Rob Mitchell
Senior Technician

Shawn-Davis
Shawn Davis
Senior Technician


The ACSD#1 Technology Team